THE WINDOW

Well, finally..the scaffolding arrived on the 21st of August, so the window with the wrong size grids could be removed & the new one installed.
This is the same window, if you remember; back in January, I told you not to get too excited about finally having all the windows in, because this one was going to have to be replaced.
What is the big deal with this window you ask???
If you click on the photo grid above to enlarge the photos you'll see that the small grid work in the center of the arch does not line up with the grid work in the window below.
So, replacement was tentatively set for sometime in the spring.
Believe it or not Ripley...in the late spring the factory rep arrived & took measurements. He sent the measurements to the company to build the window without faxing them to us to approve & sign off on. (OOPS!) The window arrived & was the wrong size!
So...the sales rep for the company that distributes this product is obviously not too pleased, we won't describe the frustration Tom & I are dealing with because I can't print those words on this blog & I'm sure that company rep did not get a glowing evaluation.
A different company rep comes to measure in June; seemed to know his stuff & we finally had a comfort level that this wasn't some rookie. The new window (now #3) arrived in early July. Since the framer we had used to install the first window was not interested in reinstalling the new window, the distributor sent an installer they use.
Tom , the sales rep & the installer, look; measure the new window; uh-oh, apparently a question...call the factory, talk to the engineer....all is well!!! YEAH!
We Have A Winner Monty!!! We'll Take The Window Behind Door #3!!

The scaffolding arrives on the day I went shopping-doesn't it figure...the one day I go play 'cause I'm not needed & I miss the Kodak picture spot.

Didn't know the window installer was coming...apparently neither did Tom, he ran out to pick up a couple of parts & came home to scaffolding in the family room. Suprise!!!
By the time Tom got home the installer had started to remove the moulding around the window and before he removed the existing window, double checked the measurements of the new window. Thank God for mature installers who do what they are supposed to do & not just assume everything is fine. By double checking the measurements, he found the grids were still off.
THE THIRD WINDOW IS THE WRONG SIZE!!!
The new installer calculated the measurements, sent them to the factory rep, where they matched the the factory reps #'s for window # 3. So the #'s match, apparently the manufacturing team dropped the ball this time. Sadly, more performance evals that are not glowing. Needless to say, this company is not making any money on this job.
Damn...I would love to be in charge of the Quality Assurance dept for this company!
(Hmmmm....note to self....send resume....home office in Maine-if we ever get the windows in & the house done....???? Nice area to travel to..)
So-the new #'s are in to design the window on ...will some one call us?? will someone fax something for our approval?? Tom is still holding payment on the windows...maybe they don't need our money??? Perhaps they're just as frustrated with us as we are with them...don't know...but we'll definitely keep you posted!